Retail + Community Associate - DC
Position: Retail + Community Associate
Location: Washington, DC
About Us:
The Outrage is your hub for activism — providing both the scaffolding and venue to make change a reality through sustained civic engagement. We seek to be the megaphone, not the voice, as we build community and shift culture by leveraging events, activations, fashion, marketing, membership, and IRL community spaces to amplify social issues. In just 5 years, we’ve built a self-sustaining model that simultaneously builds community, mobilizes that community to act, while also donating 100% of proceeds back to the very orgs we’re supporting (to date, over six figures). With flagship headquarters based on Piscataway Land in Washington, DC, we’re poised and ready to build a network of hubs for activism across the nation in the coming years. In this world where we’re all craving and calling for structural change, The Outrage is a supplemental platform to ensure social change is achieved. Welcome to your hub for activism. We’re so glad you’re outraged.
Position Summary:
Positions are available at our DC location located at 1811 14th St NW. This is a part-time position. Associates must be able to provide at least 15 hours of availability per week including one weekend day.
Responsibilities include but are not limited to:
- Interact with customers, share our mission, and help them find what they need!
- Greet members and their guests at the membership desk
- Use your creativity to visualize merchandise displays and ensure store is always stocked and ready for customers
- Provide warm, thoughtful, solution-oriented customer service
- Perform all cashier duties, such as taking and ringing up orders correctly and efficiently, and completing daily reports
- Demonstrate comprehensive knowledge on both retail and community space offerings
- Assist with managing an efficient flow of service during busy times
- Support bar when busy, busing tables and washing dishes when needed
- Provide tours to members
- Maintain the beauty of our space
- Ensure backroom area is organized and ready to receive and flow goods
- Perform basic administrative and customer service duties: answering phones, delivering messages, etc
- Monitor security and safety of the building
- Receive packages and deliveries
- Support events with setup and breakdown as needed
- Help maintain the vibes of the space by adjusting music and restocking goods as needed; report any inventory or supplies needs to management
- Deep clean bathrooms and space on a weekly basis
- Sweep and mop floors at the end of the night, and be responsible for maintaining cleanliness of the space throughout the day.
Key Qualities + Requirements:
- Prior experience in a hospitality, retail, or customer service role
- Friendly, warm, personable with a positive attitude
- Sharp sense of style
- Able to tackle problems with little direction, proactive + independent
- Extremely organized with solution-oriented hospitality and customer-service skills
- Strong written and verbal communication skills
- Takes direction + responds to feedback well
- Proficiency with Gmail, Google Calendar, Excel, etc.
- Flexible hours, willingness to work weekends and some holidays, must work a minimum of 15 hours/week including one weekend day
Compensation starts at $17 per hour with opportunities to increase based on performance!
To Apply:
Send your resume and a brief cover letter to humanresources@the-outrage.com with ‘DC Retail + Community Associate’ as the subject line. In the email, please provide your availability in the following terms:
- Mon - Fri (11:30am - 3:30pm)
- Mon - Fri (3:30pm - 7pm)
- Saturday
- Sunday
- Open Availability
- Other/TBD (Please elaborate)
The Outrage is an equal employment opportunity employer and does not discriminate against applicants or employees because of race, color, religion, national origin, sex, age, citizenship status, disability status, genetic information, sexual orientation, or gender identity or expression of an otherwise qualified individual, or membership in any other class protected by applicable law. The Outrage hires and promotes individuals on the basis of their qualifications for the job to be filled. We strongly encourage diverse applicants to apply.