Operations Manager

Position: Operations Manager 

Location: ​Washington, DC

Company Description: The Outrage is your hub for activism — providing both the scaffolding and venue to make change a reality through sustained civic engagement. We seek to be the megaphone, not the voice, as we build community and shift culture by leveraging events, activations, fashion, marketing, membership, and IRL community spaces to amplify social issues. In just 5 years, we’ve built a self-sustaining model that simultaneously builds community, mobilizes that community to act, while also donating 100% of proceeds back to the very orgs we’re supporting (to date, over six figures). With flagship headquarters based on Piscataway Land in Washington, DC, we’re poised and ready to build a network of hubs for activism across the nation in the coming years. In this world where we’re all craving and calling for structural change, The Outrage is a supplemental platform to ensure social change is achieved. Welcome to your hub for activism. We’re so glad you’re outraged. 

Position Summary: The Outrage is seeking a detail-oriented, dynamic leader who thrives in hybrid environments (think nonprofit framework with startup mentality) to oversee operations for the organization. The Operations Manager is a cross-functional role supporting all organizational operations with the on-going task to optimize + streamline systems in our DC location and e-commerce vertical.. This position will directly report to the CEO, though they will work frequently with each employee of the organization as this role works on projects across verticals. Our dream candidate identifies as an extremely detail-oriented individual with sharp business instincts and is an analytical and strategic thinker who enjoys taking something great and making it better. This is a full-time position available at our DC location located at 1811 14th St NW. 

Responsibilities include but are not limited to:

  • Merchandise Ordering + Inventory Management: Oversee inventory needs and organization in DC space and warehouse, as well as all future locations. Includes ordering of all new products as well as reorders guided by inventory projections for both IRL + online sales. 
  • Shipping + Customer Service: The position will be responsible for all aspects of shipping, managing and maintaining overall productivity. This individual will be verifying and maintaining records on all outgoing shipments, working closely with both operations and customer service teams to ensure cohesive processes.
  • E-Commerce Backend Oversight: Responsible for setting up backend of e commerce including creation of new products, management of inventory, and more. Will support management of marketing KPIs + budgets and will identify, test, and iterate upon the most appropriate KPIs for each vertical. Will manage key industry trends to guide general team strategy. 
  • Vendor Relations: Research and vet potential vendors, complete research on risk management and other compliance areas. Support the sourcing of new vendors while maintaining ongoing vendor relations.
  • Program Operations: Work closely with the Retail + Community teams to provide support for community experience, programming, and events in DC + future locations. 
  • Technology: Support technology infrastructure including cloud based files (dropbox, google docs), POS database, computer purchasing, set-up, & troubleshoot technology issues. 
  • Data & Accounting: Support on-going accounting functions including weekly + monthly work, annual audit, and work to ensure compliance with accounting and grant requirements. Own bookkeeping for all non-payroll and rent expenses. Support partner reporting.
  • Special Projects: This position will also work on special projects from time to time including wholesale opportunities, e-commerce marketing, management of third-party contractors, and more. 
  • Operational Improvements: Identify recurring challenges to work that need new or revised systems and work collaboratively to analyze the problem and design solutions. Grow operations in a smooth and sustainable manner as The Outrage expands to new locations in coming years. 

Commitment + Attributes: 

  • 2+ years of related experience in operations, retail, or nonprofits including a demonstrated ability to work in a fast-paced environment, create and maintain organizational systems, manage details of multiple projects, and provide outstanding customer/client service.
  • Eager to identify opportunities, and capable of developing processes designed to elevate the profitability and efficiency of The Outrage. 
  • Strong communication and interpersonal skills, experience supervising staff, and strong computer skills, including proficiency with Mac and Windows systems and advanced knowledge of MS Word, Excel, and other programs.
  • Personal qualities of maturity, humility, strong work ethic, and a roll-up-my-sleeves attitude are highly valued
  • Organized self-starter with an entrepreneurial spirit and desire to grow with the organization
  • Data-driven decision maker that leads the ideation, development and execution of new programs, opportunities, and more
  • Exceptional analytical skills with a natural curiosity to measure, test, learn, and iterate in order to get the best results possible 
  • Enjoys continuous change + improvement 
  • Strong negotiating skills
  • Good understanding of budgeting and reporting 
  • Ability to troubleshoot any issues and find solutions
  • Charismatic and calm personality with ability to juggle multiple projects and shine in a fast-paced environment
  • High attention to detail, across both business, technical, and visual domains
  • Rooted in intersectionality and familiar with a wide range of social movements + issues, working towards abolition, and comfortable working in complexities (ie. capitalism, marketplace feminism, decentralized leadership, etc)
  • Can balance and carefully navigate the contradictions and challenges that arise in human-centered non-profit work that must operate within a sustainable financial framework.
  • Awareness of current culture as it relates to the multi-faceted nature of The Outrage with deep passion for The Outrage brand + mission. 

Perks of working for The Outrage:

  • Full health, dental, and vision for employees
  • Flexible PTO and 12 paid holidays
  • The salary range for this position is $45,000-$60,000 commensurate with experience

To Apply: Send your resume and a brief cover letter to humanresources@the-outrage.com with ‘Operations Manager’ as the subject line.