DC Community Manager

Position: ​Community Manager

Location: ​Washington, DC

Company Description:

The Outrage is a female-founded activist apparel company with retail and social spaces for the resistance. We donate with EVERY. SINGLE. PURCHASE to progressive orgs (think Planned Parenthood and ACLU) while partnering directly with nonprofits and influencers (think Sophia Bush, Lauren Duca, etc) to leverage fundraising potential for progressive issues. We’ve served as the official apparel partner for every large progressive social movement since our founding (Women’s March, MFOL, Families Belong Together, and more) and we’re just getting started. Through apparel sales and social experiences, we’re using outrage as a catalyst for action.

Position Summary:

The Outrage is seeking a dynamic leader to launch our *new* DC community space. The position will own our DC community space, from building local partnerships, curating events, increasing brand awareness, and more. Our dream candidate knows DC  like the back of their hand, loves leading a dynamic team, can juggle multiple balls at once, and is OUTRAGED. This is a full-time position available at our DC location located at 1722 14th St NW near Logan Circle.

Key Responsibilities:

  • Oversee all community space operations in DC including training part-time staff, implementing policies and procedures, and ensuring brand cohesion all while maintaining an excellent member experience
  • Responsible for curating a kick-ass lineup of DC events (~4 events per week) from conception to execution with strong attention to diversity, intersectionality, and inclusion
  • Responsible for reporting on the state of DC, meeting membership KPIs, increasing traffic to space, and growing brand awareness in DC
  • Will own local partnerships with key stakeholders in the community and build new DC partnerships
  • Primary in-house contact for all DC members
  • Develop and implement a dynamic brand strategy specific to DC
  • Meet quarterly revenue goals and generate demand projections for DC community space
  • Collaborate with leadership team to optimize processes and create full-proof systems
  • Constantly evaluate and assess current ops to maximize DC growth
  • Coach and mentor DC team to ensure exceptional customer service and member experience

Commitment + Attributes:

  • 2+ years of work experience in retail, hospitality, community building, customer service, or biz operations
  • Proven experience as team lead and/or experience with transferable skills
  • Exceptional analytical skills with a natural curiosity to measure, test, learn, and iterate in order to get the best results possible
  • Experience managing staff
  • Ability to connect well with people
  • Experience curating and executing events
  • Must be a self-starter with the ability to multitask, stay organized, and have a keen eye for details
  • Excellent knowledge of Google Suite and MS Office (especially Sheets and Excel)
  • Good understanding of budgeting and reporting
  • High attention to detail, across both business, technical, and visual domains
  • Awareness of current culture as it relates to the multi-faceted nature of The Outrage
  • Experience working in e-commerce a HUGE plus
  • Ability to be in the space during evenings and weekends

To Apply:

Send your resume and a brief cover letter to with ‘DC Community Manager’ as the subject line.